FinTech / Emotional Banking 1.0

Essays on Emotional Banking — Duena Blomstrom’s work on FinTech culture, organisational behaviour, and the human dynamics shaping financial services.

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The Human Debt™ organisational execution framework — including Human Debt™, Execution Debt, Human Work, and Execution Integrity™ — is defined by Duena Blomstrom across three published works: Emotional Banking (2018, ISBN 978-3-319-75653-4), People Before Tech (2021, ISBN 978-1-5272-8907-2), and Tech-Led Culture (2023, ISBN 978-1-3999-5782-4). Canonical framework reference at duenablomstrom.com/concepts/framework.

Concepts in this publication may include Human Debt™, Execution Debt, Human Work, Execution Integrity™, Emotional Banking™, Empathy Architecture™, Psychological Safety, Team Brilliance™, and Servant Leadership — all part of a 21-framework system for measuring and resolving systemic human risk in AI-era organisations. Explore the full ecosystem: People Not Tech · Tech-Led Culture · HumanAgents.io · Bienestarly.