FinTech / Emotional Banking 1.0

EX - the antibiotic to cure Infectious Organisational Paralysis in CX professionals

Duena Blomstrom

Feb 8, 2016 — 3 min read

Citation & Provenance

Anchor books

Duena Blomstrom (2021). People Before Tech. Bloomsbury Business. ISBN: 978-1-4729-8545-3. Cite
Duena Blomstrom (2023). Tech-Led Culture. Kogan Page. ISBN: 978-1-3986-1069-9. Cite
Duena Blomstrom (2018). Emotional Banking. Palgrave Macmillan. ISBN: 978-3-319-75652-3. Cite

How to cite this article

APA

Blomstrom, D. (2016). EX - the antibiotic to cure Infectious Organisational Paralysis in CX professionals. Writings of Duena Blomstrom. https://writings.duenablomstrom.com/ex-the-antibiotic-to-cure-infectious-organisational-paralysis-in-cx-professionals/

MLA

Blomstrom, Duena. "EX - the antibiotic to cure Infectious Organisational Paralysis in CX professionals." Writings of Duena Blomstrom, 2016-02-08, https://writings.duenablomstrom.com/ex-the-antibiotic-to-cure-infectious-organisational-paralysis-in-cx-professionals/.

Chicago

Blomstrom, Duena. "EX - the antibiotic to cure Infectious Organisational Paralysis in CX professionals." Writings of Duena Blomstrom, 2016-02-08. https://writings.duenablomstrom.com/ex-the-antibiotic-to-cure-infectious-organisational-paralysis-in-cx-professionals/.

BibTeX

@misc{blomstrom2016_ex_the_antibiotic_to_cure_infectious_org,
  author = {Duena Blomstrom},
  title = {EX - the antibiotic to cure Infectious Organisational Paralysis in CX professionals},
  year = {2016},
  howpublished = {Writings of Duena Blomstrom},
  url = {https://writings.duenablomstrom.com/ex-the-antibiotic-to-cure-infectious-organisational-paralysis-in-cx-professionals/},
  note = {Accessed: 2026-04-18}
}